Quality Assurance Expert Worldwide (M/W)

Date de parution : 16-05-2018 - Référence :

Annonceur : Association for open and sustainable trade
Contrat : CDI
Fonction : sénior
Secteur : ONG / Assoc
Localisation : Bruxelles

Job description / Description du poste

Employer: Association for open and sustainable trade


Birdeo, a recruitment agency specialized in Sustainability and CSR is seeking a Quality Assurance Expert for its client based in Brussels.


A leading global business association for open and sustainable trade, bringing together over 2,200 retailers, importers, brands and associations from more than 40 countries. Their mission is to enable each of their members to enhance human prosperity, use natural resources responsibly and drive open trade globally. These are major challenges working in close collaboration with its members as well as diverse stakeholders to tackle them.

Headquartered in Brussels, it has a strong presence globally through Local Networks. Members come from all parts of the world and their supply chains can stretch across several continents. Its Local Networks are a key platform for members to exchange views and insights from a local perspective, discuss current challenges and get local support tailored to their needs and language.



Accountable for overseeing and enhancing the Audit Quality Programme. The Quality Expert will manage the programme set to evaluate and report the performance of the association suditing partner. The right candidate will be responsible for ensuring the programme meets the stablished standards of quality including reliability, usability and performance. Aiming for Excellence in Membership Satisfaction, with Fairness and Respect for all internal and external stakeholders.


Manage the Asurance Partner: operation; KPI and technical requirements

  • Responsible for maintaining process, procedure and policies up to date, accurate and relevant
  • Work closely with the Quality Coordinator in developing and implementing key area of the Quality Programme
  • Primary contact of the Audit Integrity Assurance Partner for the technical implementation of the programme, providing timely and accurate guidance, direction and support
  • Record AP's Key Performance Indicator and keep records of quality reports, statistical reviews and relevant documentation
  • Ensure the verification and validation of the programme's processes


Analysis of quality programme outcome and reporting

  • Analysis the programme outcome and determine area for improvement
  • Work closely with third party (AC, AP, project group) on dedicated projects to support the improvement programme
  • Investigate complaints and non-conformance issues
  • Collect and complie statistical activities


Quality process continuous improvement

  • Lead the work on the 18-month review process of the integrity programme
  • Integration of relevant IT technology to enhance component of the programme
  • Develop and implement quality process improvement methodology
  • Enhancement of the programme with new method, technology, process
  • Facilitate proactive solutions by collecting and analysing quality data


Develop quality strategy

  • In collaboration with the line manager, lead the Audit Quality Programme medium and long-term strategy


Secretariat Support

  • Fully support the local office as required specifically in relation to Membership support
  • Represent the association at agreed regional events, meetings, and conferences as appropriate


Your skills and experience / Profil recherché

Skills and attributes include:

  • Fluent English 
  • 5 to 7 years of experience 


This role offers a great opportunity to work in a multicultural team, gaining insight into a broad range of sectors and working with a diverse range of organisations, all with a focus in sustainability.

European working visa can be provided if needed.